Support Services

Every iEnvision Technology engagement includes a highly-trained Project Manager. This individual is responsible for tracking activities and tasks, as well as budget to plan. The Project Manager helps schedule additional resources, such as trainers, disaster recovery specialists, communication specialists and mobility specialists who may work adjunct to the assigned technical engineer. For example, a client has its own in-house training department, but wants an in-depth review of new features and functions in Worksite 8.5, at the conclusion of an upgrade from an earlier version. iEnvision Technology maintains training resources for on-site, remote or simple “quick reference guide” documentation. The Project Manager is able to provide exactly the right resource our client wants, where they want it and in the manner that meets their requirements – even when those requirements change on the fly.

iEnvision Service and Support Agreement

iEnvision Technology offers a unique “service-after-sale” support contract which includes periodic system health checks, review of findings with appropriate client IT personnel, and recommendations to insure that the system is working at peak performance. The output of the health checks are a series of detailed reports which provide analysis into usage, performance, logs and, when appropriate, to alert the client of recommended changes in hardware or software configuration.